Welcome to Gita Omri’s Return and Refund Policy. We value your business and aim to make the return process as smooth as possible. This policy outlines the conditions under which you can return or exchange items purchased from Gita Omri.

Eligibility for Returns

  • Returns are accepted within 14 days from the date of delivery.
  • Merchandise must be unworn and unwashed with original tags attached.
    • Note: “Unworn” means the item has not been used; “Unwashed” means the item has not been cleaned or altered in any way.

Final Sales

  • All accessories, including headwear, scarves, blankets, and candles, are final sale and cannot be returned or exchanged.
    • Note: These items are considered final sales due to hygiene reasons.

Discounted Items

  • Items purchased at a discount of 30% or more off the original price are considered final sales and are not eligible for a refund, exchange, or store credit.
  • Items purchased at full price or at a discount less than 30% off the original price are eligible for exchange or return.

Damaged Items

  • If you receive a damaged item, you must contact our customer service within 48 hours of delivery.

Exchange Orders

  • Returns on exchange orders will be issued as store credit.
    • Note: This means that if you return an item that was received as an exchange, you will not receive a cash refund but will be issued credit for future purchases.

Shipping and Additional Charges

  • Shipping charges are non-refundable.
  • A flat fee of $10 will be deducted from your return. This fee is separate from any shipping charges.

Gift Returns

  • Gift items can be returned or exchanged.
    • Required Information: Order number, zip code, and name from the original shipping label.

Processing Time

  • Returns can take up to 14 days to process from when your return is delivered to our warehouse.
  • Once processed, your refund will appear in your account within 7-14 days, depending on your bank.

Chargebacks

  • If you submit a chargeback before your refund is processed, you will no longer be eligible for a refund.

Lost or Stolen Packages

  • We are not responsible for lost, held, stolen, or damaged packages once shipped.
    • For Claims: Please contact us through the Contact Us page for the next steps in filing a claim.

Denial of Refund

  • Upon receipt of returned goods, we reserve the right to deny a refund if the returned merchandise does not meet our policy requirements.

Legal and Compliance

  • This policy is governed by the laws of [Jurisdiction].
  • We reserve the right to update this policy. Customers will be notified of any changes.

Contact Information

  • For any questions about your return, please visit our Contact Us page.

Frequently Asked Questions (FAQ)

  • Q: How do I start the return process?
    • A: Please visit our Contact Us page for instructions on initiating a return.
  • Q: What if my order is lost or stolen?
    • A: Please visit our Contact Us page for the next steps in filing a claim.
  • Q: What does ‘unworn and unwashed’ mean?
    • A: “Unworn” means the item has not been used, and “Unwashed” means the item has not been cleaned or altered in any way.
  • Q: Can I return items purchased during a sale?
    • A: Items purchased at a discount of 30% or more are considered final sales and cannot be returned.
  • Q: How long does it take to process a refund?
    • A: It can take up to 14 days to process the return, and an additional 7-14 days for the refund to appear in your account.
  • Q: Are shipping charges refundable?
    • A: No, shipping charges are non-refundable.
  • Q: What is the $10 flat fee?
    • A: The $10 flat fee is an administrative charge that will be deducted from your refund. This is separate from any shipping charges.
  • Q: Can I exchange an item for a different size or color?
    • A: Yes, items purchased at full price or at a discount less than 30% off the original price are eligible for exchange.
  • Q: Can I return a gift?
    • A: Yes, gift items can be returned or exchanged through our returns portal. You will need the order number, zip code, and name from the original shipping label.
  • Q: What happens if I submit a chargeback?
    • A: If you submit a chargeback before your refund is processed, you will no longer be eligible for a refund.
  • Q: How do I contact customer service for returns?
  • Q: What should I do if I receive a damaged item?
    • A: If you receive a damaged item, you must contact our customer service within 48 hours of delivery.